Frequently Asked Questions


Frequently Asked Questions

The following are commonly asked questions we receive from customers.  If this information does not help answer your questions, please contact us toll free at 
(877) 447-8700 or email at 
info@vino-cellars.com


1. What’s the difference between a wine cabinet and a wine cooler
2. Why would I need a wine cabinet or wine cooler?
3. Can I have my cabinet be ‘built in’ or ‘under the counter’?
4. How long will it take to receive my wine cabinet or cooler once I place an order?
5. Can I save shipping expense by picking up the wine cabinet at the factory?
6. Once I place an online order, how soon will the item ship out?
7. What happens if I receive my order damaged?
8. What if I receive my order and am not satisfied with it?
9. Do you wholesale to retail stores or contractors?

 
  1. What’s the difference between a wine cabinet and a wine cooler

Wine Coolers such as Danby, Franklin and Marvel can hold as little as 17 Bottles and up to 120 Bottles.  They are built smaller and are best for your ‘everyday’ wines that you plan on drinking within a year or so.  These are ideal for the beginner wine collector.  The humidity in the coolers tends to be lower (under 50%) which can dry out your corks over a period of years.  That is why we recommend wine coolers for your everyday wines and not for long-term storage.  One option to raise the humidity is to place a bowl of water in the cooler.  The best way to determine if that’s needed is by placing a temperature and humidity gauge inside.

Temperature Controlled Wine Cabinets can hold 80 bottles up to 2500 bottles.  The cooling systems used are more advanced with temperature and humidity control and are meant for long-term storage and aging of wine.  These units are set at 55-57 degrees and humidity 50-70%.   These cabinets have a large variety of furniture window styles to choose from whereas the wine coolers look more like mini refrigerators.  If you have valuable wine and/or are seeking long term storage, wine cabinets are the best way to go.

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  1. Why would I need a wine cabinet or wine cooler?

The need for a wine cooler or cabinet depends on how often you drink and collect wine.  For those that just have a few bottles and plan on drinking within that month, there really isn’t a need for a cooler.  Just be sure to store it in the coolest part of your house…for example your closet.  We have a wide variety of wine racks to choose from.  BUT for those that happen to have a few cases and are not planning on drinking for a year or so, you should invest in either a wine cooler or a wine cabinet.  

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  1. Can I have my cabinet be ‘built in’ or ‘under the counter’ ?

YES, we recommend the Danby or Marvel 50 Bottle Wine Coolers if you want to place it in your kitchen or under the counter.  Marvel also makes a 30 Bottle Cooler that is the same size as a trash compactor. 

Any of the wine cabinets can be built with Front Top Venting that allows you to place the cabinet in an alcove area.  Please contact us for consultation.

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  1. How long will it take to receive my wine cabinet or cooler once I place an order?

The wine coolers are usually always in stock and ship out within 5 business days.  Depending on the size of the wine cooler, it will ship either UPS or Freight Carrier and takes about 2-7 business days to receive.

The wine cabinets are custom built to your specifications, so the production time can range from 4-10 weeks depending on your order.  We ALWAYS ship with our First Class Indoor Delivery Service to ensure a proper delivery will take place.   We DO NOT prebill you on shipping for wine cabinet deliveries unless you request it.  By paying COD, you pay for your true shipping costs rather than just a standard rate.  

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  1. Can I save shipping expense by picking up the wine cabinet at the factory?

SURE, you can pick up the Vinotheque cabinets in Stockton, CA or California Wine Cellars in San Jose, CA.  They will crate the cabinet for you.  Cabinets should be transported upright in order to prevent any damage to the cooling system.  Any damage done during transportation will not be warranted by the factory, that is the risk you take when doing a pick up.

We carry some wine coolers in stock at our store if you are interested.  Please call us to make sure we have the item in stock, otherwise we can make arrangements to have the cooler ship directly to your house.

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  1. Once I place an online order, how soon will the item ship out?

All accessory orders are processed within 48 hours.  You will be notified if the item is not in stock.  Next to each item we make note how long it will take to ship out.  For example, ‘Rack Kits’ take about 2-4 weeks, whereas an accessory item can ship out immediately.   Shipping ground via UPS can take 2-7 business days depending on location.   You will be notified via e-mail the status of your order along with a tracking number.  Items noted “Free Shipping” is for ground shipping and will ship out within 48 hours.

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  1. What happens if I receive my order damaged?

Accessories normally ship UPS so if the item arrives damaged, please keep the item in the same box and we will place a call tag for it to be picked up.  At the same time we will ship out a replacement to you at no charge.  You must notify us   immediately so we can process the claim. 

If you receive your wine cabinet damaged, please make note of the damages on the release sheet provided by the freight company at time of delivery.  It’s important to inspect your cabinet fully before signing off.  That will help us process the claim in a timely manner and have your cabinet repaired.

If you receive your custom wine racks damaged, please make note of the damages on the release sheet provided by Freight Company.  If you notice the racks were damaged after the delivery has been done then contact us at (925) 447-8000 to report the damages.  The factory will replace your damaged parts but need the exact dimensions of each damaged rack.

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  1. What if I receive my order and am not satisfied with it?

Accessories can be returned at your own expense and we will refund the total cost of your order minus the shipping charges. 

Wine cabinets require a 20% restocking fee.  You are responsible for shipping both ways to the factory. 

There are no returns for Custom Wine Racks unless the rack was built wrong and does not match the dimensions of the CAD you approved.  Contact us directly for assistance.

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  1. Do you wholesale to retail stores or contractors?

If you are interested in buying wholesale, we require a minimum quantity order for each item.  You can email us the items you are interested in and the quantity you want and we will email you back our wholesale cost.    

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All customs and duty taxes are the recipient's responsibility
(All pricing in U.S. Funds)

Courtesy of Vino-Cellars.com