Customer Service

 

Customer Service


 

 Guaranteed Satisfaction & Return Policies

  • If you are not pleased with your purchase on most products, you may return it for a prompt exchange, credit, or refund within 30 days of receiving your merchandise. All returned items must be exchanged in new condition, in original boxes, packing materials/documentation, and with original receipt.
  • Email or call us for a Return Authorization (RMA) number within 5 days of receipt of merchandise. Merchandise CANNOT be returned without an RMA number.
  • Shipping charges is refunded only if the wrong items were shipped, or if merchandise was received damaged or defected. We may charge for cost of original freight for selected products offered as Free shipping, if items are approved as returnable.
  • For all refrigerated wine cabinets, special racking systems, cooling units, modular rack kits, selected wine furniture items, and custom orders, a pre-payment is required at time of order and 20% restocking charge will be imposed for any cancellations after 10 days from date of order. No return on custom cellar racks. Customer is responsible for all freight charged on returned merchandise, unless received damaged or defected. Carefully inspect all merchandise before accepting and signing the merchandise release with the freight carrier.  

 

  Best Value Guaranteed

  • We are confident that you will be glad to be a part of our many happy and satisfied customers. Therefore, we guarantee that all of our products are premium quality and if you ever see the same item advertised for less, just send us a copy of the advertisement or quote within 30 days of your purchase and we will refund the difference.  

 

  How to Contact Us or Order

  • By Phone: For fastest services, call us 24 hours a day, including holidays, toll free at 877-447-8700. If your phone call was inadvertently transferred to our voice mail, please leave a detailed message and we promise to respond within 24 hours
  • By Fax: Fax your orders or custom wine cellar layout to 925-447-8015. On-line:  Secured online ordering with shipping included in total cost on most products.  For wine cabinets, we will email you the shipping rate based on your address.
  • E-mail: You can e-mail us your orders or comments at info@vino-cellars.com
  • Showroom: You can contact us at (925) 447-8000 for an appt. to visit our showroom located at 2127 S. Vasco Rd. #A, Livermore, CA 94550.
  • International Orders: Orders can be placed by calling 877-447-8700 or by faxing your order to 925-447-8015. All prices are in U.S. Dollars. Additional shipping charges will be billed to your credit card - please call for a shipping estimate. All customs and duty taxes are the recipient's responsibility. (All pricing in U.S. Funds.)  

 

  Shipping & Handling

  • For items shipping to addresses within the Continental U.S., the cost of shipping, handling, and insurance is shown in the invoice. Shipping large item(s) varies according to the destination and weight/size of the item. You must provide us with your street address, as items cannot be delivered to PO boxes. 
  • Products to be shipped outside the continental US (including AK, HI, and PR) may require additional shipping charges. We can provide you a shipping estimate based on the information given to us. The shipping costs may vary at time of delivery due to unexpected events such as additional labor required, flights of stairs, etc.
  • For non-US address, you are responsible for all duties & taxes. This amt is non-refundable.  

 

  Delivery and Ordering Policies

  • For verification of your order, call our consultants directly and please make sure to have the actual invoice handy for a quicker response.  Most accessory in stock items are shipped within 48 hours and will arrive in approximately 7-10 working days shipped by USPS or UPS. Large items are shipped via various affiliated carriers.
  • For rush orders, please contact us for special arrangements.
  • For the delivery of Wine Cabinets or other large items, we provided our standard delivery service, that is, we bring the item into the first floor of your home, unpack it and dispose of the packaging.  NOTE that special arrangements and extra charges apply for delivery to other floors. Delivery is by appointment, and we will contact you to arrange a day. Once the wine cabinet order is completely confirmed, average expected delivery time is 4 - 8 weeks. We will notify you immediately if the cabinet can be delivered sooner, or if there is a delay. There may be an extra charge for wine cabinets requested to be delivered sooner than 4 weeks.  

 

 Warranties

  • Many of the products sold by Vino Cellars come with a Limited Warranty provided by the manufacturer. While Vino Cellars will attempt to facilitate any warranty work between customers and the manufacturer, all warranties are provided solely by the respective manufacturers.
  • Vino Cellars makes no express warranties of any kind and disclaims any implied warranties, including the implied warranty of fitness for a particular purpose and the implied warranty of merchantability. Vino Cellars shall have no liability to any person or entity with respect to any liability, loss or damage, including actual, indirect, special, incidental or consequential damage, caused directly or indirectly by the use or performance of any product sold by Vino Cellars. Your rights may vary from state to state. Vino Cellars encourages its customers to review any applicable manufacturer's limited warranty prior to making a purchase.  

 

Pricing and Catalog Content

  • Prices are subject to change without notice. Vino Cellars is not responsible for descriptive, typographic, photographic or printing errors.

Catalog: If you have moved or are receiving duplicate catalogs, please notify us by mail, fax, or e-mail by indicating the correct address. We will promptly make the appropriate corrections. Thank you for your cooperation. 



Showroom Hours - Contact us for appointment


By Phone
Tel:
 (925) 447-8000 Toll Free: (877) 447-8700 Fax: (925) 447-8015

By E-mail
info@vino-cellars.com

By Mail

2150 Portola Ave. #D-102, Livermore, CA 94551